Frequently Asked Questions
About De La Torre Create
What sets De La Torre Create apart from other video editing agencies?
De La Torre Create specializes in crafting short-form videos for social media platforms like TikTok and Instagram, offering personalized, budget-friendly solutions, and maintaining accessible communication and creative collaboration.
What is the creative process like?
De La Torre Create’s process involves understanding the client's goals, brainstorming creative ideas, executing the video editing, and incorporating client feedback through up to two free revisions. All videos include text and royalty free music.
Can De La Torre Create help with content strategy for social media?
Yes! For an additional fee, De La Torre Create can provide guidance on content strategy, including recommendations for captions, hashtags, and trending audio to maximize engagement.
About Services
What type of video formats does De La Torre Create specialize in?
De La Torre Create specializes in short-form video formats for TikTok and Instagram.
Are there any limitations on the number of revisions?
De La Torre Create offers up to two free revisions per video project.
Can De La Torre Create manage my social media accounts?
Yes, De La Torre Create offers social media management services for a retainer fee, which includes posting videos and overall account management. Retainer fee can be negotiated on a as needed basis (i.e 6 months, 12 months, etc.)
What file formats are accepted for video submissions?
De La Torre Create accepts a variety of video file formats, including MP4 and MOV. If you have a different format, please inquire during the initial request.
Can you add subtitles or closed captions to my videos?
Yes, adding subtitles or closed captions is an available service as needed. This can help make your videos more accessible and engaging. However, Tiktok and Instagram can auto-generate captions before posting.
What should I prepare before contacting De La Torre Create for video services?
Prepare a clear idea of your video goals, any specific content or themes you want to include, and any existing branding materials. This will help Jazmin better understand your needs and create a tailored solution.
About Travel and Mileage
How is mileage calculated for filming and travel services?
Mileage is calculated based on the distance traveled from my base location to the filming site and back. The rate is determined by current standard mileage rates.
Is there a minimum travel distance for your services?
No, there is no minimum travel distance. I am happy to travel to your location, regardless of the distance, with costs calculated accordingly.
How far in advance should I schedule a travel and filming appointment?
I recommend scheduling your travel and filming appointment at least two weeks in advance to ensure availability and allow ample time for planning and logistics.
About Pricing and Payment Options
How do I make a payment for my video editing project?
Once we have discussed and finalized the details of your project, you will receive a formal invoice via email. The invoice will include all the details of your project and the total amount due. Payments can be made through PayPal.
Can I pay using methods other than PayPal?
Currently, we primarily accept payments through our PayPal business account for its security and ease of use. If you have any specific payment requests, please let us know, and we will do our best to accommodate.
Can I set up a payment plan for larger projects?
We understand that larger projects may require flexible payment options. Please discuss your needs with us, and we can explore potential payment plans that work for both parties.
